As soon as your order is shipped, you receive a confirmation email with your parcel tracking information.

If you cannot find this email, check your spam or junk folder. Also make sure the email address linked to your account is correct and that your inbox has enough space.

If the tracking status does not change or your parcel appears to have a problem, contact our customer service with your order number.

We do our best to prepare orders quickly.

Orders placed before 14:00 on a working day are shipped the same day.

Orders placed after 14:00, at weekends or on a public holiday are processed on the next working day.

Delivery times vary according to your country, address and selected shipping method.

Add the products to your basket, then enter your delivery address to see the options, prices and delivery times available for your destination.

Deliveries to some remote regions or islands may require a few additional working days.

We deliver to many European countries and to some destinations outside the European Union.

Available destinations, delivery methods and prices are shown at checkout. For more information about shipping methods, delivery times and shipping costs, see our Delivery and Returns page.

Contact us as soon as possible.

We process orders quickly, so we cannot guarantee that an address can be changed after the order is confirmed.

Changing your address book after placing an order does not automatically change the address linked to that order.

First check your parcel tracking with your tracking number to see the carrier’s latest information and any delivery details.

Also check with people around you, your neighbours or your building caretaker to see whether the parcel was received in your absence.

If your parcel remains missing, contact our customer service with your order number and tracking number. We will check the situation and, if necessary, take action with the carrier.

Check the condition of the parcel upon delivery. If the packaging is damaged, torn or open, also check the products.

If a product was damaged during transport, you can refuse the delivery by clearly stating the reason to the carrier. If you accept the parcel, record the damage on the delivery note.

In all cases, keep the packaging and protective materials and take photos of the parcel, shipping label, inner packaging and affected products.

Then contact our customer service promptly with your order number and photos so we can review the situation and tell you what to do next.

Contact our customer service with your order number and specify the missing product or the item received by mistake.

If you received the wrong item, also include photos of the product, its packaging and its label so our team can check your request and tell you what to do next.

Yes.

You have a statutory period of 14 days from receipt of your order to inform us of your decision to withdraw.

The product must be returned in its original condition, complete and with its accessories, labels and packaging.

We do not offer direct exchanges. If you want another size, model or product, return the item according to our returns procedure and place a new order.

In the context of a return due to a change of mind, the product must be returned in its original, complete condition, with all its accessories, labels and packaging.

You may handle and examine the product only to the extent necessary to verify its nature, characteristics and proper functioning.

Any use beyond these checks that results in a depreciation of the product may affect your refund.

If the returned product shows excessive use, signs of wear, damage, missing items or, more generally, if it is not returned in a condition that complies with the return conditions, the return and/or refund may be refused. In this case, we reserve the right to send the product back to you.

If you return a product because you changed your mind or ordered the wrong item, you are responsible for the return costs and the return shipment. We recommend declaring the value of the goods and taking out insurance with the carrier.

If the return results from an error on our part or from a product acknowledged as defective, return costs are covered according to the procedure provided by our customer service.

Return requests must be registered through the Coliback platform.

Have your order number ready, register your request and follow the instructions to generate your return label.

You can then drop off your parcel at the pickup point indicated by Coliback.

First register your return request through Coliback using your order number, then follow the instructions provided.

Place the complete product, with its accessories, labels and packaging, in a suitable parcel. Protect the product carefully to prevent damage during transport.

Then attach the return label generated through Coliback to your parcel and drop it off at the indicated pickup point. Keep your proof of posting until your return has been processed.

After exercising your right of withdrawal, you will be refunded no later than 14 days after the date on which you informed us of your decision. The refund includes the amounts paid as well as standard delivery costs, with the exception of any additional costs resulting from your choice of a more expensive delivery method.

However, we may defer the refund until we have received the returned products or until you provide us with proof that they have been shipped.

The refund will be made using the same means of payment as that used for the order, at no additional cost.

Products purchased on Carver Europe benefit from the statutory guarantee of conformity as well as the guarantee against hidden defects.

The statutory guarantee of conformity allows you to take action for 2 years from the delivery of the product. Subject to the conditions provided for by applicable regulations, you may in particular request a repair or replacement of the product.

The guarantee against hidden defects applies when a defect that was not apparent at the time of purchase makes the product unfit for its intended use or substantially diminishes its usability.

This normal wear and tear resulting from use does not in itself constitute a defect in the product. However, if a part shows breakage or deterioration that seems abnormal to you, contact our customer service with your proof of purchase and photos so that we can examine your request.

Surfskate components naturally wear over time. Depending on riding frequency, riding style and the surfaces used, wheels, bushings, bearings, grip and other parts may show signs of wear and require maintenance or replacement.

Probably not. Wooden decks consist of several layers with thin outer veneers of approximately 0.6 mm. Small surface cracks may appear in these veneers with use. They are generally cosmetic and do not affect the deck’s structure.

To check their depth, remove the truck mounting screws and inspect the different wood layers through the mounting holes. If the crack only affects the outer veneer, the deck’s structure is not affected. If it appears to pass through several layers, contact us and send photos so our team can examine your board.

Contact our customer service through the contact form and describe the problem.

Provide your order number and attach photos that clearly show the product and the affected area. The more precise information your request contains, the faster our team can review it and indicate a suitable solution.

For our team to review your request, send us:

• your proof of purchase or order number;
• the model of your Carver or the affected part;
• a precise description of the problem;
• photos of the complete product and the affected area;
• any information that helps explain the circumstances in which the problem appeared.

Our team can then review your request and indicate the procedure to follow.

Yes. Carver can be maintained and repaired.

We offer various spare parts for Carver trucks and surfskates: bushings, wheels, bearings, hardware and other components, depending on the available models.

If you are not sure which part you need, do not order at random.

Contact us with a photo of the truck or affected part and, if possible, your Carver model and approximate year. We will help you identify the correct reference.

Regularly check the hardware tightness and the condition of the wheels, bearings, bushings and moving truck components.

Avoid leaving your Carver in a damp environment and do not store it outdoors.

As with any skateboard, some parts are wear items and may eventually need replacing depending on riding frequency and style.

Yes. Urethane components such as bushings and wheels may retain a thin layer of release agent used during manufacturing. This film can feel slightly slippery when they are new, but it naturally disappears after a few hours of riding.

To speed up the process, remove the roadside bushing and clean it with dish soap, or rub it very lightly against your board’s grip. Also clean the washer before reinstalling the bushing.

The C7 uses a dual-axis system that combines a swing arm with a compression spring and the tilting movement of the hanger.

To adjust the C7, use the spring adjustment screw. Tighten it fully clockwise, then loosen it by 2 to 5 half-turns. This changes the truck’s feel from a softer, smoother, surf-like response to a firmer, more responsive setting.

The pivot screw under the baseplate normally requires no adjustment. If it has loosened, particularly if the link pin is starting to disengage, follow this procedure:

• Remove the truck from the board by taking out the four mounting screws.
• Loosen the spring screw, then release the spring and link from the link pin.
• Turn the truck over and tighten the pivot screw so that it is secure, without overtightening it.
• To reassemble, place the spring nut back into the baseplate with its flat face toward the spring, then reposition the spring and link on the link pin. Pass the spring screw through the assembly.
• Tighten the spring screw fully, then loosen it by 2 to 5 half-turns to return to the recommended adjustment range.
• Reattach the truck to your board using the four mounting screws.

Start by checking three components:

The pivot cup: it must be installed correctly and sit flat in the baseplate. Incorrect positioning may prevent the hanger from aligning properly.

The kingpin: check that it is straight and correctly positioned. If it appears tilted, a part may have moved during assembly or transport.

The bushings: although they look similar, the two CX bushings are not exactly the same height. Install the taller one deck-side and the shorter one roadside.

Finally, check the kingpin nut: at least one thread of the kingpin must extend above the nut. If everything appears correctly installed but the problem persists, contact us and attach a side-view photo of the truck.

On CX and C5 trucks, always check that at least one kingpin thread extends above the nut, including when using softer aftermarket bushings.

If the end of the kingpin is level with or below the nut, the nut is too loose. The truck will not function as intended.

Adjust the tightness so that at least one thread remains visible above the nut.

On a surfskate, length and wheelbase are essential criteria. The choice also depends on your height, weight, shoe size and the feel you are looking for.

• 28"–30" (71–76 cm): more responsive and maneuverable, suitable for smaller riders or tight turns.
• 30"–33" (76–84 cm): versatile, with a good balance of stability, smoothness and ease of pumping.
• 33" and up (84 cm and up): more stable, suitable for larger riders and wider, more powerful curves.

For more information, see our “Choosing Your Carver” guide, which explains how to compare sizes, wheelbases and different models according to your riding.

C7 – The truck for a surf feel

The original Carver truck, refined for more than 30 years. Its dual-axis system, with a swing arm and compression spring, produces powerful pumping and deep, smooth carves. It suits surf training and riders seeking a wide range of movement.

CX – The versatile truck

More lively and responsive than the C7, the CX is a single-axis truck that combines stability, maneuverability and responsiveness. It suits carving, cruising, surf training and bowl riding.

C5 – The truck with a skateboard feel

Lower, lighter and more compact, the C5 feels close to a traditional skateboard while retaining the ability to carve. Fast and maneuverable, it is particularly suited to skateparks and tricks.

There is no single right choice for every beginner.

The CX is often valued for its versatility and intuitive handling, while the C7 suits riders looking for a particularly smooth surf feel.

Your choice mainly depends on how you ride and the feel you are looking for.

Yes. Our mini surfskates are made for young riders and meet the same performance and quality standards as our adult models. Only the size is adapted to smaller riders.

Carver surfskates for learning carving and progressing from the first sessions.

We offer several payment methods: American Express, Apple Pay, Bancontact, Blink, Carte Bleue, EPS, Klarna, Mastercard, PayPal, Shop Pay and Visa.

Available payment methods may vary by country and are shown at checkout.

Yes. Payments made in our online store are securely processed by our payment providers.

Carver Europe will never ask you to provide your complete banking details by email.

When you use our website or place an order, we may collect certain information such as your contact details, data related to your account and purchases, as well as certain information relating to your browsing on the website.

This data is used in particular to manage your account and orders, arrange delivery, process payments and improve our services.

For details of the data collected, how it is used and your rights, please see our Privacy Policy.

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For information about all of your rights and how to exercise them, please see our Privacy Policy.